Enquiries and information sharing
To help improve our customer experience and manage enquiries effectively, we may share the information you provide (by phone or email) with our selected partners. When appointed to do so, our selected partners may support us by:
- Monitoring and improving enquiry follow-up
- Carrying out quality checks and mystery shopping
- Gathering feedback from recent enquiries
- Assisting with enquiry handling and communication
Calls may also be recorded for training and monitoring purposes. Selected partners will only process your information in accordance with our instructions, solely for the above purposes. They will securely delete your data when it is no longer required.
Cookie Policy
We monitor activity throughout our website using a third-party provider (Smooth Analytics) to improve our Digital Marketing using a Cookie. We track which sources are effective at helping visitors find our website and make calls to us. We use IP addresses, geo-location data, caller telephone number, and voice recordings.